video1.0<iframe src="https://www.loom.com/embed/dca472bcb2e34c07a0eebf2ee1e91888" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/dca472bcb2e34c07a0eebf2ee1e91888-6b5717c5541f7c13.gif113.264In this video, I provide an overview of our control room, which is designed to highlight key insights from our agents' calls with customers to help ChargePoint operators enhance their services. We store transcripts of every call, allowing CPOs to analyze issues like stuck connectors or malfunctioning RFID cards, with data showing we had 87 calls last month, including 22 related to connector issues. Additionally, we track call durations and volumes, and we can break down data by location or vehicle type, identifying trends that may influence future procurement decisions. My goal is to bring CPOs closer to the voice of the customer, and I encourage you to explore this data to improve our offerings.