video1.0<iframe src="https://www.loom.com/embed/dca547fc490b4c7db8869bbbcfe3cfbd" frameborder="0" width="2320" height="1740" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>17402320Loomhttps://www.loom.com17402320https://cdn.loom.com/sessions/thumbnails/dca547fc490b4c7db8869bbbcfe3cfbd-91a3b872acb918fa.gif536.071In this video, I walk you through Corsa's Advanced Exchanges functionality, which enhances our customers' ability to upsell or downsell during the exchange process. I demonstrate how to set up product exchange rules in the admin settings, allowing customers to select items that may be more or less expensive. We explore different scenarios from a customer's perspective, including how to handle upsells and downsells, and the process for submitting claims. I also highlight the new UI features that make the exchange process clearer for customers. Please ensure you familiarize yourself with these functionalities to enhance our customer experience.