video1.0<iframe src="https://www.loom.com/embed/dcdcf7e2da2847669f0d14d948771cc1" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/dcdcf7e2da2847669f0d14d948771cc1-9c692b2e7a7a92c0.gif386.639This Loom documents the investigation and fix for a loyalty signup issue that resulted in a blank page under Todd’s nutrition club funnel. The page used a custom code element driven by a custom value that is normally populated by a workflow called Operation Questions Location Setup every hour; when that value was blank, the signup form did not render. The presenter tested signup using phone number 407-414-4222, confirmed the blank signup form problem, then checked whether the master snapshot was corrupted by verifying the issue in the first stop nutrition workflow, finding it resolved there. After pushing an update from the agency level to essential nutrition to refresh the workflow and custom values, they rechecked and retested to confirm the correct custom value and signup forms returned, including the A2P verified versus not verified form logic.