video1.0<iframe src="https://www.loom.com/embed/dd1aa66224324961afc56eec213fcdf2" frameborder="0" width="1672" height="1254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12541672Loomhttps://www.loom.com12541672https://cdn.loom.com/sessions/thumbnails/dd1aa66224324961afc56eec213fcdf2-2ae331ddb4f2e5e1.gif483.095I'm excited to introduce our new feature, Agents, which are designed to automate multi-step processes with greater intelligence than workflows. In the video, I demonstrate how to set up an agent to QA completed tickets, ensuring that resolution notes are clear and comprehensive. I walk through a specific ticket scenario, showing how the agent can notify the internal team if the QA process identifies issues. I encourage you to explore setting up your own agents to streamline our ticketing process. Please watch the video to see the agent in action and consider implementing this feature in your workflow.