video1.0<iframe src="https://www.loom.com/embed/de01ad84f8f04a3799eed0db65d0fe50" frameborder="0" width="2002" height="1501" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15012002Loomhttps://www.loom.com15012002https://cdn.loom.com/sessions/thumbnails/de01ad84f8f04a3799eed0db65d0fe50-1712512716089.gif68.1In this Loom, I explain the helpful features that our platform provides on top of call transcripts and conversation intel. One of the key features is sentiment analysis, which allows you to see the sentiment of both the agent and the contact. You can even filter down to specific sentiments and save customized views. Additionally, we provide call summaries to give you a quick overview of each call. This Loom is packed with valuable information and no action is required from you.