video1.0<iframe src="https://www.loom.com/embed/e0b2608df56e476d9e54b115f8a9a17a" frameborder="0" width="1626" height="1219" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12191626Loomhttps://www.loom.com12191626https://cdn.loom.com/sessions/thumbnails/e0b2608df56e476d9e54b115f8a9a17a-1700474974151.gif317.13373847933326Hi everyone, this is Anders from HeroDesk. I recently attended the Connect Denmark Springboard session and received advice to use more videos for tutorials and feature announcements. In this video, I will be showcasing two new features: tags and smart folders. Tags allow you to create labels and add them to conversations or contacts for easy grouping. Smart folders enable you to create folders based on specific rules, such as tags or email addresses, to organize conversations. Watch the video to learn more and give these features a try!