<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/e19e4706ce38479cb646e465e4f0a70a&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/e19e4706ce38479cb646e465e4f0a70a-00001.gif</thumbnail_url><duration>333.166666666667</duration><title>Loom: How to Manage Multiple Task Owners in Zendesk</title><description>Hey Bentley, in this shorter video, I&apos;ll give you a full breakdown of how to handle tickets with multiple task owners in Zendesk. I&apos;ll explain three options, starting with the built-in Zendesk feature called side conversation. I&apos;ll show you how to create a separate thread for each task owner and assign actions to them. This option allows you to link tickets together and set ticket fields. It&apos;s a clean and organized way to manage tasks in Zendesk.</description></oembed>