video1.0<iframe src="https://www.loom.com/embed/e2b74b42a310478eb7287f2b393fc580" frameborder="0" width="1916" height="1437" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14371916Loomhttps://www.loom.com14371916https://cdn.loom.com/sessions/thumbnails/e2b74b42a310478eb7287f2b393fc580-5a22eeb07a609bc9.gif251.754In this video, I walk you through creating an automation rule for sending direct messages to a linked Slack channel for incidents, particularly useful during escalations. First, ensure that the chat and media tool is connected to the correct Slack workspace. I demonstrate how to set up a global automation rule, including configuring triggers and conditions based on incident comments. I also show how to add specific recipients for the direct messages. Please follow along and implement this automation in your own workspace to enhance incident communication.