video1.0<iframe src="https://www.loom.com/embed/e2dba5ec17694c44bd81072d17ab8a1f" frameborder="0" width="1888" height="1416" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14161888Loomhttps://www.loom.com14161888https://cdn.loom.com/sessions/thumbnails/e2dba5ec17694c44bd81072d17ab8a1f-71caf63a2c550286.jpg778.981In this Loom, I walk you through the new MyAccess portal, the updated name for the Access Customer Success Portal. You still log in with the same username and password, and if you have not signed up yet, click Register for MyAccess. Once in, you can view previous support cases and search Help Centre articles by product range. For product help, I show how the AI Digital Assistant connects you instantly through the Need Help tile, and if you choose talk to the team, it escalates with your conversation history. No forms, faster support, and I ask you to respond yes or no to confirm whether the answer helped.