video1.0<iframe src="https://www.loom.com/embed/e2f83c26e92e4cb19c9fd42a958ab5f9" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/e2f83c26e92e4cb19c9fd42a958ab5f9-a22abfa0ff010518.gif110.266667This Loom explains the client booking flow in your online booking portal. It covers how clients choose a location and service, then select a provider and available times based on service duration, availability, provider assignments, required resources, existing appointments, and booking rules. The Loom also covers deposit requirements, including cases where active members or prepaid voucher clients can skip the deposit, and situations where a card on file may be needed to move an appointment out of held status. After booking, appointments appear in Podium with the correct source and status, and staff should review held appointments, missing forms, and deposit status, then test the flow after any setup changes.