video1.0<iframe src="https://www.loom.com/embed/e381344e4da84f6f969f7e4437d98b0f" frameborder="0" width="1670" height="1252" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12521670Loomhttps://www.loom.com12521670https://cdn.loom.com/sessions/thumbnails/e381344e4da84f6f969f7e4437d98b0f-5b0daf2310133b62.gif116.195In this video, I walk you through how to search for a role play scenario in our training library. First, click on "training" and then "library" to access all available courses and lessons. Once you find the course you want, you can view the scenario and customer details on the right side. I also highlight the coach mode feature, which provides guidance without deducting points from your checks. Please make sure to utilize this resource as you practice your customer interactions.