video1.0<iframe src="https://www.loom.com/embed/e54f6ec6cb434f5aaeb36dc3ebc7ac58" frameborder="0" width="1706" height="1279" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12791706Loomhttps://www.loom.com12791706https://cdn.loom.com/sessions/thumbnails/e54f6ec6cb434f5aaeb36dc3ebc7ac58-109ef9a9cbee30d5.gif436.023This video explains how Smart Plans turns a client conversation into a completed care plan within Birdie. You start in the Carers app with an admin-only record icon, choose the meeting type and the correct client by checking date of birth and address, then record the meeting with consent and the ability to pause or resume, even if you leave the app. The recording uploads to the agency hub in about 10 to 15 minutes, with transcripts and an audit trail available for 60 days and the recording downloadable anytime. In the care plan, AI suggestions populate relevant sections with quotes cited to the exact moment in the transcript, while questions rated as high clinical risk will not receive AI suggestions to remain CQC defensible at the question level.