video1.0<iframe src="https://www.loom.com/embed/e56ece0a151b4b72ac9b36e4c9b0757b" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/e56ece0a151b4b72ac9b36e4c9b0757b-7ec083053a6ac639.gif173.1The Staircase AI Open Items score, measures two key signals: support ticket activity and email thread status. Track the number of tickets opened by a customer weekly to help identify potential issues or escalations in the support channel. Additionally, Staircase AI monitors email threads bi-directionally to ensure nothing is overlooked or lost in the shuffle by providing your team a daily punch list of emails they should check to ensure closure.