video1.0<iframe src="https://www.loom.com/embed/e6f898c9a00e423d9888d42a0b6bc024" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/e6f898c9a00e423d9888d42a0b6bc024-1694646236937.gif133.383In this video, I will guide you through the process of flagging opportunities for coaching and creating coaching points. By using the "Add to Coaching" feature, you can easily highlight discussion points from coaching sessions and provide feedback to agents. I will show you step-by-step how to create coaching points, clarify whether they are areas of improvement or strengths, add notes, and attach them to specific coaching sessions. This video will help you streamline the workflow of flagging coaching opportunities and incorporating them into coaching sessions.