video1.0<iframe src="https://www.loom.com/embed/e7a95da9c6394e1fb196c730767edac4" frameborder="0" width="1672" height="1254" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12541672Loomhttps://www.loom.com12541672https://cdn.loom.com/sessions/thumbnails/e7a95da9c6394e1fb196c730767edac4-7f65081069ced5d4.gif441.71Use this format when responding to customer service tickets that don’t have a saved macro. Your message represents the brand, so tone, empathy, and clarity are critical. Follow the 6-step structure below to ensure professionalism, warmth, and resolution.