video1.0<iframe src="https://www.loom.com/embed/e8164ecc35834344bfb0c4576b71cb0c" frameborder="0" width="1868" height="1401" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14011868Loomhttps://www.loom.com14011868https://cdn.loom.com/sessions/thumbnails/e8164ecc35834344bfb0c4576b71cb0c-2e1b8a59fb247ec2.gif293.9869Hey Empathians, in this video, I’m addressing some frequently asked questions about our ConnectWise integration, which is still a work in progress. I walk you through how to access the integrations tab and highlight that only the primary admin can see the setup details. I also discuss the current limitations of the integration, including the lack of customization options and the importance of matching email addresses between Empath and ConnectWise for ticket creation. Please make sure to review the API user permissions and ensure that your team’s email addresses are consistent. Stay tuned for more updates and knowledge base articles as we continue to improve this integration!