video1.0<iframe src="https://www.loom.com/embed/e818c47bb34f4011ba80f75dcc6261d1" frameborder="0" width="1662" height="1246" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12461662Loomhttps://www.loom.com12461662https://cdn.loom.com/sessions/thumbnails/e818c47bb34f4011ba80f75dcc6261d1-28e5404ed0cf86e4.gif178.757In this video, I explain what an intent is and how it relates to the goals of our leads and customers. Intents can range from seeking specific sales information to reporting bugs, and they help us create tailored chat flows for different scenarios. I emphasize the importance of identifying these intents to enhance our customer interactions and how we can accommodate multiple intents from a single user. I encourage you to think about the specific questions our customers might ask and how we can structure our responses accordingly. Please consider how we can implement these insights into our AI systems to better serve our audience.