video1.0<iframe src="https://www.loom.com/embed/e869f91d032a4dc58104fa59fa654818" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/e869f91d032a4dc58104fa59fa654818-c73ce41fba67b8d8.gif85.313This Loom explains Gigi’s recovery intelligence approach for enhancing concierge service with health and travel context. It shows an admin portal where pre-trip questions and user connections to ordering and health metrics are collected, then a call is scheduled the day before to capture details like cake and anniversary preferences. Each day the system curates questions, calls to check in, and proposes delightful moments, while providing the concierge with preparation needs such as room temperature and arrival details. Post-trip, another call verifies the experience and the system saves memory for future trips.