video1.0<iframe src="https://www.loom.com/embed/eaf159a3122f479eb9e6e843ab1fee3a" frameborder="0" width="1516" height="1137" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11371516Loomhttps://www.loom.com11371516https://cdn.loom.com/sessions/thumbnails/eaf159a3122f479eb9e6e843ab1fee3a-48f9e8cbb9b6b631.gif306.246This Loom explains updates to the support case feed, including how email and comments are displayed and how replies and reminders work. In January, the feed was redesigned to show all correspondence between the case submitter and assigned support team member together, with comments notifying in the support hub and emails also sending to the inbox. It covers fixes such as corrected text wrapping for comments and a March-added reply button in the support hub for email responses, along with a fix for prior email-reply errors. Finally, it describes pending reply reminders integrated into the case feed, including an example where a reminder was sent at midnight on June 11 after no response two days following a June 9 11 a.m. support reply.