video1.0<iframe src="https://www.loom.com/embed/ec17470722a24040b8c656c9cc9a28f6" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ec17470722a24040b8c656c9cc9a28f6-e7a175942e889970.gif295.298In this video, I introduced SignalDesk, a tool designed to shift support teams from a reactive to a proactive approach by identifying at-risk accounts before escalations occur. The main dashboard ranks customer accounts by risk score, allowing teams to focus their efforts effectively. I demonstrated how the risk simulator can model different scenarios in real time, providing clarity on account stability and the drivers of risk. Additionally, the scoring model is fully configurable, enabling teams to test changes safely. I welcome any feedback on SignalDesk as we strive to enhance proactive decision-making in customer support.