video1.0<iframe src="https://www.loom.com/embed/ec4d0ca0f97f4e2ab28e6878f7787e59" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/ec4d0ca0f97f4e2ab28e6878f7787e59-4874254f023046b0.gif1973.4This Loom introduces two new Pete features, Convo Inbox and call monitoring, and explains how they improve visibility into customer communications. Convo Inbox provides a single, color-coded view of conversations across SMS, email, calls, and voicemails, grouped by person or phone number with filters for unread, missed, and voicemail items, plus quick actions to respond or start calls and texts. Call monitoring lets authorized users listen, whisper, or barge into live calls for real-time coaching and escalation, and Pete records monitoring history afterward for training and accountability. The presenter also covers permissions and settings for enabling call monitoring, and notes the replay will be posted tomorrow on the help center.