video1.0<iframe src="https://www.loom.com/embed/ec7d683f900f4a7ab52cb6f2844d5bf2" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ec7d683f900f4a7ab52cb6f2844d5bf2-1692889387189.gif301.92In this video, I will provide a detailed overview of the conversations view, which is where you will spend most of your time as a CSR. I will explain how to switch between branches, navigate the different message channels, and utilize features such as unread messages, search, and filters. Additionally, I will demonstrate how conversations in this view can include emails, SMS, GMB messages, and more, all in one channel. By the end of this video, you will have a clear understanding of how to efficiently manage conversations and access important contact information.