video1.0<iframe src="https://www.loom.com/embed/ecb833d559d94574b07880d40f014d6b" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ecb833d559d94574b07880d40f014d6b-ce24b35c8e7a6786.gif159.523In this video, I walk you through how to access and utilize the call history feature in Telly after creating a contact and triggering a call. You can view all calls or dive into specific contact histories, filtering by status, agent, and timestamp. I also explain the call analysis section, where we evaluate agent performance with a customizable call score and sales performance metrics. Additionally, you can listen to call recordings and review transcripts for detailed feedback. Please provide your feedback on specific conversations to help us improve the process further.