video1.0<iframe src="https://www.loom.com/embed/ecb85c6b5acf4dedae4f0f8caa232cab" frameborder="0" width="1440" height="1080" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10801440Loomhttps://www.loom.com10801440https://cdn.loom.com/sessions/thumbnails/ecb85c6b5acf4dedae4f0f8caa232cab-00001.gif299.685In this video, I continue explaining the process of handling customer returns. I demonstrate how to input the purchase date into our flow and check if it's within 30 days. Then, I address the question of why the customer wants to return the product and show how to customize the next macro based on their feedback. I also guide you through typing the customer's dog names and provide an example for multiple dogs. Finally, I share a macro to thank the customer and submit the ticket as pending. No action is required from you at this point, but stay tuned for the next part where we simulate a customer response.