video1.0<iframe src="https://www.loom.com/embed/ed073d325cda4c759d3451683c804239" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ed073d325cda4c759d3451683c804239-e33a8054b1b7ac4a.gif297.78In this video, I dive into my thoughts on Candy Kittens' welcome email. I highlight several issues, such as the all-image format that lacks accessibility and the complicated promo code that can't be copied. I believe these friction points could deter potential customers from completing their purchases. I also suggest that the email could be more streamlined and focused on the key message. Please take a look and let me know your thoughts!