video1.0<iframe src="https://www.loom.com/embed/ed26091269994e46b47d55bed8670679" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/ed26091269994e46b47d55bed8670679-53301cc9b2cb4006.gif471.43In this video, I demonstrate how our taxi agent works for booking, amending, and managing taxi bookings. I walk through a conversation where I make a new booking from Charing Cross to Liverpool Street for 6 p.m., request a larger vehicle for extra luggage, and later change the time to 6 p.m. I also highlight how I requested a refund for a canceled journey from Oxford Circus to Baker Street on June 25th. I encourage you to explore how the agent interacts with our Zendesk system to manage these requests effectively. Please let me know if you have any questions or need further assistance!