video1.0<iframe src="https://www.loom.com/embed/edd6d36a3bb5442c8f9006dba173f788" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/edd6d36a3bb5442c8f9006dba173f788-1714385504831.gif134.352In this video, I will guide you through the process of creating a ticket from scratch. We will cover the scenario where you receive a phone call and need to create a ticket manually, rather than through email. I will show you step-by-step how to navigate to the ticket creation page and search for the contact using their email address. Pay close attention as there are important details to note. Please take action and follow along to ensure you understand the process thoroughly.