video1.0<iframe src="https://www.loom.com/embed/edf400e3727c405f91dfebac9204689d" frameborder="0" width="1888" height="1416" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14161888Loomhttps://www.loom.com14161888https://cdn.loom.com/sessions/thumbnails/edf400e3727c405f91dfebac9204689d-0a3389b0e79fcc5e-full.jpg357.769In this video, I walk you through the process of setting up skill routing for your campaigns and agents. We start by creating a skill routing under Call Center, where I demonstrate how to filter by state and customize the skills for each agent. Then, I show you how to apply this skill routing to a campaign, emphasizing the importance of cloning your original campaign since you cannot revert back to a normal campaign type once switched. Finally, I guide you on adding the specific skills to your agents, ensuring they only receive calls relevant to their expertise. Please make sure to follow these steps to optimize your call routing effectively.