video1.0<iframe src="https://www.loom.com/embed/ee3cdec624e2463e86813ae5bc2d82f6" frameborder="0" width="1524" height="1143" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11431524Loomhttps://www.loom.com11431524https://cdn.loom.com/sessions/thumbnails/ee3cdec624e2463e86813ae5bc2d82f6-ea4b0b3ebefb3e7c.gif81.017This Loom highlights improvements to the Case Creation function in the Momentum Customer Support Hub. It explains that, added this past May, users can now CC additional email addresses on a support case. The update works similarly to CCing on standard emails, helping ensure all relevant parties are included in communications. The speaker notes an example but does not provide additional details in the transcript.