video1.0<iframe src="https://www.loom.com/embed/ee9f5977c1724e4e88fe1f5d0876a0c6" frameborder="0" width="3496" height="2622" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>26223496Loomhttps://www.loom.com26223496https://cdn.loom.com/sessions/thumbnails/ee9f5977c1724e4e88fe1f5d0876a0c6-e9b2d9353858a6ff.gif45.858333In this video, I walk you through the process of how our customers will receive a text message after their cleaning is completed. The message includes a link for them to rate their cleaning on a one-to-five-star scale and to add a tip based on a percentage or dollar amount. For example, if a cleaning costs $300, a customer might choose to tip 10%. I encourage you to familiarize yourself with this process so you can assist customers effectively. Please ensure you communicate this to your team!