video1.0<iframe src="https://www.loom.com/embed/eff435fc814d4d08b20889d9deb55fd6" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/eff435fc814d4d08b20889d9deb55fd6-031f94db3c6b7a15.gif230.92In this video, I walk you through client portal access logs and access requests, which are crucial for managing user roles effectively. You'll learn how to identify successful logins through authentication steps and troubleshoot common access issues, such as incorrect information leading to failed attempts. Remember, after five failed login attempts, a client's account will be locked for 15 minutes. I also show you how to manage access requests, including approving or rejecting them. If you need further assistance, don’t hesitate to reach out to our support team at support at my firm360.com.