video1.0<iframe src="https://www.loom.com/embed/f0cf7ab563494e40a67b957958a9b1e7" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f0cf7ab563494e40a67b957958a9b1e7-3faf7757c0834c1d.gif568.048This Loom explains how to use MyAccess, the updated name for the Access Customer Success Portal, and how support is delivered via an AI Digital Assistant for eligible users. It covers signing in with the same username and password, registering if needed, and using the refreshed dashboard to search help articles or get product-specific help. For account help, use Get Help, and for Access help, use Select a product to see whether you have full support or self-service access. If you are a named contact with full support access, you are connected to the AI Digital Assistant instead of filling out a form, with conversation history carried over if it is escalated to a support specialist or ticket.