video1.0<iframe src="https://www.loom.com/embed/f5dddbcce8494931ada59b517d37791b" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f5dddbcce8494931ada59b517d37791b-2fab172a535c86bd.gif614.491In this video, I provide an overview of IVR, explaining its main purpose, use cases, and key functionalities within an IVR canvas. I discuss how IVR helps route inbound calls based on specific associations, trigger different flows, and enhance caller experiences. I also demonstrate configuring IVR settings and setting it live to impact call handling efficiency.