video1.0<iframe src="https://www.loom.com/embed/f5f7573837d14d15a24ae9a37519b4e3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f5f7573837d14d15a24ae9a37519b4e3-af610ae31490e8f9.gif71.206In this video, I walk you through how district administrators can support Waterford users by impersonating staff and student accounts in the Waterford Manager. To do this, make sure your view is set to Students or Staff, then click the View button next to the respective name, followed by the Impersonate button in the bottom right corner of their profile. This process allows you to experience the platform as the user, which can be incredibly helpful for troubleshooting. I encourage you to familiarize yourself with these steps to enhance your support capabilities. Please take a moment to try this out as needed.