video1.0<iframe src="https://www.loom.com/embed/f65212e265b34f6387baf3ef3759f1b8" frameborder="0" width="1878" height="1408" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14081878Loomhttps://www.loom.com14081878https://cdn.loom.com/sessions/thumbnails/f65212e265b34f6387baf3ef3759f1b8-f1996fd3d55179af.gif439.385In this video, I walk you through the process of posting an insurance payment onto an invoice, specifically in cases of chargebacks. For example, when a patient purchases progressive lenses with a $200 copay, the insurance responsibility may leave a $150 balance. I demonstrate how to handle a chargeback of $109 by entering it as a negative amount in the insurance amount paid section, and I explain how to calculate the adjustment amount. If you have any questions, please refer to Barney's Help Center or create a support ticket at support.barty.com. I encourage you to apply payments to invoices as needed.