<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/f68aef4ea92441f78b3eebae27606a1c&quot; frameborder=&quot;0&quot; width=&quot;1926&quot; height=&quot;1444&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1444</height><width>1926</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1444</thumbnail_height><thumbnail_width>1926</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/f68aef4ea92441f78b3eebae27606a1c-7c6030ddc56afc8a.gif</thumbnail_url><duration>371.632</duration><title>Deep Dive: Building AI First CSM Experiences</title><description>In this video, I introduce our new AI agent within the customer service management app, which is designed to enhance customer experiences by providing faster and more personalized support. I demonstrate how easy it is to set up the AI agent by navigating to the customer experiences section and enabling it on your support website. Once activated, customers can interact with the AI agent by entering their questions directly on the support site. I encourage you to enable this feature to leverage our AI-first approach in your service management. Let&apos;s work together to improve our customer interactions!</description></oembed>