video1.0<iframe src="https://www.loom.com/embed/f6bce8beb403409bb2c5a46aecf10d58" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f6bce8beb403409bb2c5a46aecf10d58-871cd03a4addb26e.gif178.646In this video, I walk you through the process of managing incidents in our system. After selecting my instance, I demonstrate how to create a new incident ticket, including filling out essential details like the short description and comments. I used a simple example where a customer was blocked out of their computer, and I submitted the ticket for tracking. I encourage you to follow along and try creating your own test tickets to get familiar with the system. Let’s start building and managing our incidents effectively!