video1.0<iframe src="https://www.loom.com/embed/f738f4e8e06640d9ac79b7c56c83af4a" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f738f4e8e06640d9ac79b7c56c83af4a-90a2c91405c3e62d.gif210.23In this video, I discuss the challenges I'm facing with the new integration type in our CRM, particularly how it affects the event type field, which is currently a picklist. I realized that the new integration requires a different setup that conflicts with our existing communication processes, as I can't change over 60 pieces of communication that rely on the current fields. I'm looking for guidance on how to proceed since I can't modify the API calls either. I would like to know if we can revert to the old CRM integration to avoid these complications. Any help or suggestions would be greatly appreciated.