video1.0<iframe src="https://www.loom.com/embed/f7f1106185e94351be3f56965e65de35" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f7f1106185e94351be3f56965e65de35-11ead030f85cf8c2.gif205.666667I asked whether an 80 score is actually good for your dealership, and why a number alone is not enough. In this Loom, I explain how the Define and Track section lets you set benchmarks against your own goals or Mazda standards. I walk through how to create a new target by clicking New target, naming it, choosing a time frame, picking a metric, selecting scope, setting the value, and saving, then live tracking starts automatically. I also request you to head over to Define and Track and set your first target today, such as 100 percent for negative replies or a new high for your NPS.