video1.0<iframe src="https://www.loom.com/embed/f80e538cab204b50be52df6ffc29a2f3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/f80e538cab204b50be52df6ffc29a2f3-90714e513610ba1e.gif451.193In this video, I introduced Freshdesk, our platform for logging in, submitting tickets, and tracking their status. You'll also find access to our knowledge base, which contains all our guides. When you log into Theralytics, you can submit a ticket and view guides, but Freshdesk allows you to see any images or documents we send you, ensuring we remain HIPAA compliant. I encourage you to familiarize yourself with Freshdesk to streamline your support experience. Please make sure to check your tickets regularly for updates.