video1.0<iframe src="https://www.loom.com/embed/f89654c0ba0f404e833e099a04fe118e" frameborder="0" width="2216" height="1662" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>16622216Loomhttps://www.loom.com16622216https://cdn.loom.com/sessions/thumbnails/f89654c0ba0f404e833e099a04fe118e-fb10302d501098aa.gif143.44This Loom explains an update that allows outlet or facility access users to change the guest customer name during entry. The speaker demonstrates entering a new name such as Sally and adding additional guests like Mary, noting that once a name is changed it automatically becomes a guest rather than the owner’s name. The update is intended to support clients who allow substitution, such as replacing Billy with family members or a girlfriend, so the substituted guest can check in over the counter.