video1.0<iframe src="https://www.loom.com/embed/f8becd482a5d4d8aab798bd9e854905d" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/f8becd482a5d4d8aab798bd9e854905d-1426c8a7ec42c678.gif291.476In this video, I walk you through your workflow for managing tickets more efficiently than using ConnectWise or Autotask. I demonstrate how to prioritize and update tickets, focusing on both service and project work, and emphasize the importance of following up on any waiting items. I encourage you to check your in-progress tickets and ensure that any time entries are recorded promptly. Additionally, I highlight the need for team collaboration during your huddles to address unassigned tickets and manage workload effectively. Please make sure to keep your status updated to facilitate better communication within the team.