video1.0<iframe src="https://www.loom.com/embed/f8faad7d4b744fef82a4fb146fb6b4d6" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/f8faad7d4b744fef82a4fb146fb6b4d6-97650dc216b0a29c.gif266.266667This Loom explains how to create and activate an automated multi step customer journey with delays and yes or no decision paths. It covers choosing a pre built template such as Birthday, Welcome, Lapse, Post visit, or booking templates, or starting from a blank template for maximum flexibility. The walkthrough shows how to set journey settings including sender profile, a name and optional description, schedule details with start date, end date, one off or recurring run frequency, and optional control groups and exclusion rules. It then describes designing the journey by adding contact selections, campaigns, delays defined in minutes, hours, days, weeks, or years, and actions like link clicks, location visits, voucher redemption, viewing prior campaigns, or belonging to a selection before activating the journey.