video1.0<iframe src="https://www.loom.com/embed/f93e9ca12e384ede8223c177158ae286" frameborder="0" width="1744" height="1308" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13081744Loomhttps://www.loom.com13081744https://cdn.loom.com/sessions/thumbnails/f93e9ca12e384ede8223c177158ae286-48392b00e48d36c9.gif127.659This Loom explains how Susie’s customer service and moderation experience can add immediate value to a team. She shares that at Concentrix she advanced from frontline agent to healthcare subject matter expert, providing real-time coaching, handling complex escalations, and managing 40 to 80 back-to-back calls daily while maintaining a zero-tolerance precision mindset for HIPAA and data privacy. Previously, she worked as a non-voice content moderator, auditing hundreds of database records and digital ads daily with a 95 to 98 percent accuracy rate in a high-speed environment. She also highlights her versatility across B2B tech, fintech, healthcare, and content moderation, supported by earlier sales, field auditing, and wedding coordination experience.