video1.0<iframe src="https://www.loom.com/embed/f957cb0eb28f41118d5cbd1ccfc12694" frameborder="0" width="1746" height="1309" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13091746Loomhttps://www.loom.com13091746https://cdn.loom.com/sessions/thumbnails/f957cb0eb28f41118d5cbd1ccfc12694-c2570b949e36b665.gif251.1617In this video, I’m excited to introduce a new method for resolving claims that have been handled outside of our platform, Corso. This feature allows you to mark claims as resolved while ensuring accurate reporting, even if the resolution occurred in a retail location or through another channel like Shopify. I demonstrate how to toggle the option for claims, whether they involve refunds, gift cards, or replacements, and how this flexibility can streamline our processes. Please take a moment to familiarize yourself with this new functionality, as it will enhance our claims management moving forward.