video1.0<iframe src="https://www.loom.com/embed/fab8e36f87124889acf47059c56dc255" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/fab8e36f87124889acf47059c56dc255-87a541167d717e4f.gif147.36In this video, I discuss how to effectively navigate defensive conversations with employees by shifting our language from judgment to curiosity. I provide specific examples of phrases to use that promote understanding and collaboration, such as acknowledging emotions and inviting dialogue. It's crucial to create an environment where employees feel seen and safe, as this fosters trust and problem-solving. I invite you to join our live office hours or role-play sessions to practice these techniques in real scenarios. For additional resources, check out the Manager's Script Vault, which includes valuable tools for high-stakes situations.