video1.0<iframe src="https://www.loom.com/embed/fc01337ef55e410282685021ee7b2ce3" frameborder="0" width="1702" height="1276" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12761702Loomhttps://www.loom.com12761702https://cdn.loom.com/sessions/thumbnails/fc01337ef55e410282685021ee7b2ce3-1d0b2955b4ed5964.gif58.198This Loom explains how Wayfair uses proactive order monitoring through Wayahead to prevent avoidable late-delivery calls. Instead of waiting for customers to contact support, Wayahead monitors live orders using carrier scans, customer behavior, order value, and delivery time to select an order, prepare a resolution, and route it to a voice agent. In a call with Christian, Maya says he checked the order page 12 times, confirms the LG Studio appliance suite tracking is running behind, and states Wayfair is taking ownership and watching it that day. She adds that if the delivery window slips, she will provide a $75 credit.