video1.0<iframe src="https://www.loom.com/embed/fd7f56bb65744c299fa3cbc4e04cfc53" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/fd7f56bb65744c299fa3cbc4e04cfc53-00001.gif543.2969999999998In this video, I will demonstrate how to use Cinareo, a capacity planning tool within the Genesys cloud. I will show you how to import forecasts from Genesys, run multiple scenarios, and create a capacity plan for your organization. This tool allows you to plan for both front and back office channels in an omni-channel environment, in addition to building you a financial forecast and a recruitment and training plan. Watching this video will help you understand how Cinareo can help you plan quickly, plan easily, and plan often.