video1.0<iframe src="https://www.loom.com/embed/fdad34cf48524203b002061fa06bcb18" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/fdad34cf48524203b002061fa06bcb18-1ea9862ca4dbdf38.gif1621.66In this video, I walk you through the new features of the agent portal, including customizable settings and electronic communication options. I recommend reaching out to BIS product support for training and assistance with setup. We also discuss how agents can manage their appeals and access important documents. Please make sure to review the settings and let me know if you have any questions!