video1.0<iframe src="https://www.loom.com/embed/fdf18dca5e4b4f4b950699325781cb95" frameborder="0" width="1834" height="1375" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13751834Loomhttps://www.loom.com13751834https://cdn.loom.com/sessions/thumbnails/fdf18dca5e4b4f4b950699325781cb95-00001.gif685.635In this Loom, I provide feedback on the survey questions for AlphaFX. We discuss the dropping retention rate and the need for better questions to understand customer motivations. I suggest adding simple yes-no questions and condensing the NPS scale. Action requested: Review the feedback and consider implementing the recommended changes.